Money Back Guarantee
We provide study materials designed to help candidates prepare for certification exams. We also offer a free demo of all products, and we recommend reviewing it before purchase to ensure the product meets your preparation needs.
Refunds are available under specific conditions outlined below. Please note that this policy is intended to ensure fair service and does not imply any defect in the products.
Eligibility for Refunds
- The candidate must have used our product for at least 15 days.
- The exam must have been attempted; refunds are not available if the candidate did not attempt the exam due to personal reasons.
- The product must have been purchased within the last 90 days.
- Refunds are not available for certain online “non-proctored” exams.
- This policy does not apply to retired exams or a few specific certifications (e.g., some Apple, AWS, Cloudera, MS Dynamics, HPE, SAP, OCP exams).
- Refunds are not granted for wrong product purchases or downloads.
Refund Procedure
To request a refund, please provide the following:
- Scanned copy of your exam enrollment slip
- Scanned copy of your exam result report
- Order number of the purchased product
- Name and payment method used
Email your refund request to: [email protected]
Refunds are processed within 7 working days. In some cases, we may offer a replacement product to assist with further preparation instead of a monetary refund.
Important Notes
- Refund requests are reviewed according to the eligibility criteria above.
- We do not guarantee exam outcomes; results depend on the candidate’s preparation and performance.
- We reserve the right to decline a refund if the request does not meet the criteria or appears invalid.